Contact Us
Tell us what you need help with and include your order number if you have one.
Email Rivetwilow
Use the contact form below or email us directly. Avoid sending payment-card numbers, passwords or unnecessary identity documents.
Choose the right starting point
- Product questions: include the product name and the information you need. We can help clarify details before you order.
- Order or delivery: include your order number, checkout email and a short description. Please do not share these publicly.
- Returns: contact us within 30 days of receipt. Include the item, reason and photos if the item arrived damaged or incorrect.
- Privacy requests: state the right or preference you wish to exercise. See Your Privacy Choices.
Returns by arrangement
Please request return instructions before sending a parcel. Our default return address is Room 18485, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China. This is a return and correspondence address, not an invitation to visit a shop or collection point. See the Return Policy for eligibility and postage responsibility.
Business contact
Hangzhou Deyuan Zhongman Network Technology Co., Ltd.
Fan Shirong · Owner
The company address above is used for policy and return correspondence. It is separate from the store's existing backend business information.
Send a message
Complete the form below. Your message is sent through the store's contact system.
Company & contact
Hangzhou Deyuan Zhongman Network Technology Co., Ltd.
Room 18485, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Fan Shirong · Owner
service@rivetwilow.com