FAQ

Useful answers for planning your purchase and your next day outside.

Where do you ship?

We currently offer checkout delivery to the United States in USD. Available delivery options and any restrictions are shown at checkout.

How long does delivery take?

Order processing takes 5–10 business days. Standard US transit takes a further 10–15 business days after dispatch. Add these periods together: an estimated 15–25 business days in total. Weekends and public holidays do not count as business days. Delays can occur.

What does shipping cost?

Standard shipping is $5.99 when the discounted merchandise subtotal is below $50 and free when it is $50 or more. Expedited shipping is $7.99 where available. Expedited service does not remove processing time and has no guaranteed arrival date.

How do I choose furniture?

Compare your setting, preferred posture, table relationship and storage space. See How to Choose. Do not infer load limits, dimensions or materials from images; ask us if a needed specification is not listed.

Are scene accessories included?

Background props are not included unless a listing specifically says so. Styled images illustrate a design and setting. Confirm the item details and supplied instructions for your purchase.

How should I care for the furniture?

Follow the item's care instructions. Remove loose dirt, use gentle cleaning appropriate to the confirmed material, let the item dry fully and store under cover. Check the frame, fasteners and any folding parts before use. Stop using an item if damaged or unstable.

Can I change or cancel an order?

Email us promptly with your order number. Changes depend on whether fulfillment has started and cannot be guaranteed after dispatch.

How do returns work?

Email within 30 days of receipt before sending anything back. Personal-preference return postage is paid by the customer; damage or incorrect items are handled according to the circumstances. Approved refunds are inspected and processed within 10 business days after the return is received. Bank processing can take longer.

Where can I get more help?

Use Contact Us or email service@rivetwilow.com. Full terms are in our Shipping and Return policies.