Privacy Policy

Effective November 7, 2026. Hangzhou Deyuan Zhongman Network Technology Co., Ltd. operates Rivetwilow and is responsible for the personal information described in this notice.

Information we collect

We receive information you provide when ordering, contacting us, creating an account or joining our email list: name, email, delivery and billing details, order contents and correspondence. Payment providers handle payment credentials; please do not email card numbers to us.

Shopify and service providers may collect technical and usage data such as device and browser information, IP address, page interactions, cookie identifiers and transaction events. We may also receive delivery updates and fraud-screening results from providers supporting an order.

How we use information

• Process payment, fulfill orders, provide tracking and handle returns.
• Respond to support requests and maintain account records.
• Protect the store, prevent fraud and investigate problems.
• Maintain and improve the website and understand its use.
• Send marketing where you have chosen it or where applicable law permits, with an unsubscribe option.
• Meet tax, accounting and other legal obligations.

Where a legal basis is required, we rely on performing a contract, complying with law, legitimate business interests subject to your rights, or consent for activities that require it.

Sharing & Shopify

We use Shopify to host and operate this store. Information is shared as needed with payment services, fulfillment and shipping providers, customer-support and technical services, professional advisers and authorities when required by law. Providers should use information for their service or other lawful purposes disclosed by them. We do not publish your private order details.

Shopify may process information for its own services as described in Shopify's Privacy Policy. This notice does not claim that an unverified advertising pixel is installed or that a particular third-party advertising integration is active.

Cookies & marketing choices

Essential cookies support functions such as the cart, account and security. Optional analytics or advertising technologies, if enabled, are subject to applicable consent and preference controls. Use the store's available cookie controls, your browser settings and Your Privacy Choices. Blocking necessary cookies may affect checkout. You can unsubscribe using the link in a marketing email; transactional order messages may still be sent.

Retention & international processing

We retain information for as long as reasonably necessary for the relevant purpose, legal records, dispute resolution and fraud prevention. Different record types may have different periods. Shopify and other providers may process information outside your country, including in countries with different privacy rules. Where required, appropriate transfer arrangements are used.

Security & children

We use reasonable organizational and technical measures, but no transmission or storage system is completely secure. The store is not directed to children. We do not knowingly collect personal information from children in circumstances requiring parental consent. Contact us if you believe such information was provided.

Your rights

Depending on your location, you may be entitled to access, correct, delete or obtain a copy of your information, restrict or object to processing, withdraw consent or opt out of certain sharing or targeted advertising. Email service@rivetwilow.com. We may need to verify the request proportionately. An authorized representative may contact us with evidence of authority. You may raise concerns with the appropriate privacy regulator; we do not retaliate for exercising rights.

Updates & contact

We may update this notice and change the effective date. Contact the company at the address below for questions, requests or complaints.